Support

Support

No ticket system, no bot. One email address, and it reaches the people who built the app.

Email

Questions, unexpected results or an older build still showing ads? Email office@arte-soft.com with your app version and device model. English and Bulgarian support.

office@arte-soft.com

If an archive or a restore went wrong

Four things make it reproducible in a minute:

  1. Your device and system version.
  2. How many photos were selected and whether Live Photos or panoramas were among them.
  3. The stage shown when it stopped: exporting, encoding, verifying, saving.
  4. The alert text shown, word for word.

Photo2Video Archive 1.1.3 · iOS 26+ · Arte Soft EOOD